About this role

AVP Operational Efficiency and Migrations Manager HSBC Technology Poland Daily tasks: - Act as the SME for PB and support end-to-end delivery of offshoring initiatives, including hiring activities and recharging mechanism to ensure that stakeholders expectations are met within the required timelines, - Co-ordinate with onshore process owners to agree the migration roadmap and drive implementation, - Ensure job postings and hiring quality meet business requirements and HSBC standards, - Partner with the Migrations & Capacity Management (MCM) team to complete mandatory key governance and control requirements (e.g., data sharing, Compliance and Outsourcing assessments, IGSA/offshoring contracts, IT and BCIM arrangements, charging methodology), - Track actions, milestones, and timelines to achieve Go Live and BAU dates; escalate delays and risks early and drive resolution, - Participate in governance forums, manage stakeholder expectations professionally, and drive continuous improvement through lessons learned and process optimisation, - Provide business management support for the GSC team and contribute to change delivery initiatives, - Define and support implementation of organisational structure management initiatives.

Musts: Stakeholder management, Networking What you need to have to succeed in this role Minimum 5 years’ experience in banking with a major global bank or a top-tier management consulting firm (Private Banking experience preferred), Strong knowledge of capacity management processes, including FRP and recharge mechanisms, Proven experience in managing migration initiatives, Strong communication, stakeholder management, and networking skills, Understanding of organisational design principles and related initiatives, Ability to work effectively across diverse teams and external parties to leverage organisational design expertise and deliver outcomes.

A global role within Private Bank (PB) COO with functional and entity reporting to Head of WPS&PB Poland department, with activities functionally aligned to Ops Efficiency Lead. This is a key function within the central CAO team and the job holder will be supporting the PB&WPS GSC Operational Efficiency as well as related key strategic and operational initiatives such as Migrations/Offshoring, Hiring & Cost/FTE management.

WHAT WE OFFER Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking

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