About this role

To support customer inquiries, the full-time Client Service Representative will manage telephone requests and resolve issues promptly and courteously in a fully remote setting. Key responsibilities Respond to customer inquiries and complaints using professional etiquette while maintaining accurate records Research and troubleshoot issues, following up with customers on unresolved matters Provide guidance on business processes and escalate critical issues to supervisors as needed Required qualifications One year of experience in a similar customer service role Basic understanding of medical and laboratory terminology Proficiency in Microsoft Office products (Outlook, Teams, Word, Excel) Familiarity with Salesforce and Five9 systems Ability to maintain confidentiality when handling client information

Source listing: virtualvocations_main