About this role

Leading the technology strategy for a modern contact center, the full-time salaried Contact Center Technology Director will define and execute a multi-year roadmap, manage platform lifecycle, and drive innovation through automation and analytics, while collaborating with various business stakeholders. Key responsibilities Develop and implement a comprehensive technology strategy aligned with business objectives and customer experience goals Oversee the management and modernization of contact center platforms, ensuring reliability and scalability Identify and promote the use of emerging technologies to enhance customer experiences and operational efficiency Required qualifications Bachelor's degree in information technology, Computer Science, Engineering, Business, or related field 8+ years of experience in contact center technology or customer experience platforms 5+ years managing large-scale contact center technology implementations or transformations Strong understanding of cloud contact center platforms and enterprise integrations Proven experience in leading cross-functional teams and managing technology vendors

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