About this role

Providing exceptional customer service support, the full-time Customer Care Specialist will manage inbound calls, resolve inquiries, and educate customers about the Vitality program while working remotely. Key responsibilities Support inbound calls from members and provide over-the-phone assistance Specialize in first call resolution and manage escalated inquiries effectively Track and report on process improvements while maintaining knowledge of the Vitality program Required qualifications High School Diploma 1-2 years of customer service experience preferred Ability to manage multiple priorities in a fast-paced environment Strong organizational skills Customer-focused and responsive

Source listing: virtualvocations_main