About this role

Designing and scaling digital-first customer experiences, the full-time Customer Experience Automation Manager will own the strategy and execution of digital engagement programs that leverage automation and AI to drive customer outcomes, working remotely. Key responsibilities Design and execute digital customer engagement strategies to improve adoption, retention, and outcomes Build and optimize AI-powered customer experiences, including onboarding and support agents Create proactive, personalized digital journeys that guide customers toward key milestones Required qualifications 4+ years of experience in Customer Success, Digital Customer Success, or a related customer-facing role Experience designing or managing digital customer success programs and workflows Demonstrated ability to build AI agents or conversational experiences Familiarity with Gainsight or similar customer success platforms Strong technical aptitude and data-driven mindset for measuring program effectiveness

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