About this role

📋 Description Act as primary admin for the Customer Office tech stack (Gainsight, Kantata, Mavenlink). Own, optimize configurations, workflows, automation, integrations, and reporting. Ensure systems enable customer engagement strategies and operations. Provide advanced system support and proactive issue resolution for customer-facing teams. Monitor performance, conduct audits, and drive enhancements for scalability.

🎯 Requirements 8+ years in Customer/Revenue/Operations with Gainsight, Kantata, or Salesforce. Strong config/opt of CX platforms: workflows, automation, reporting. Preferred: Gainsight Admin; Kantata/Mavenlink; Salesforce; data integration tools. Experience with integrations, data management, analytics; AI/automation in ops. End-to-end customer lifecycle understanding; translate requirements to tech. Collaboration, communication, and problem solving; team oriented.

🎁 Benefits Remote opportunity open to Maharashtra, India. Accommodations provided during selection process.

Source listing: empllo_remote