About this role

• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. • Identify and address safeguarding concerns promptly and effectively. • Meet customer service standards and performance goals. • Respond to difficult and sensitive cases with empathy, patience, and resilience. • Resolve service user issues proactively, calmly, and professionally. • Offer guidance, tailored recommendations, and signpo...

Source listing: reed