About this role

Customer Service Specialist with Finnish and Swedish Transcom Worldwide Poland Sp. z o.o. Daily tasks: - We start the day by checking for updates in procedures to always stay on top of things. Next, we assist customers by handling phone calls alongside back-office tasks—and in more challenging situations, you can always rely on a helping hand from your Team Leader. - Answering customer inquiries via phone and email (back office).

- Providing technical advice and assisting with scheduling service appointments. - Following current procedures to always deliver reliable support. - Collaborating with the team and Team Leader to achieve goals together. - Implementing positive changes based on received feedback. Musts: comprehension skills, computer skills Fluent Finnish (min. C1) – essential for customer service. And fluent Swedish (min. C1) – essential for customer service.

Strong listening and reading comprehension skills, with the ability to communicate clearly and respectfully. Proficient computer skills – all tasks are handled digitally. Openness to learning, a curious nature, and commitment during training sessions. Ability to work in a team and a willingness to help fellow team members. Availability to work Monday to Friday, between 8:00 AM and 6:00 PM We offer Salary: 10,172 PLN gross + bonus (up to 1,000 PLN gross).

Flexibility: Option to work from our Gdańsk office or fully remotely. Full support: Comprehensive onboarding training and a team you can always count on. Growth: In your first 3 months, you will enhance your communication skills and learn to conduct conversations within structured frameworks. Constant, daily contact with live Finnish and Swedish in a close-knit team. Real promotion opportunities – over 90% of our higher-level positions are filled by internal candidates.

Referral bonus: Up to 3,000 PLN gross for every person you refer who joins us. Benefits package: Medicover medical care, Medicover Sport card, Worksmile cafeteria platform, and consultations with a psychologist. Holiday allowance (wczasy pod gruszą) and discounts on partner products. Transcom Worldwide Poland Sp. z o.o. W Transcom jesteśmy nieustannie zaangażowani w relacje między sobą i naszymi klientami. Każdego dnia ktoś nowy zaczyna z nami przygodę i wykorzystuje swój potencjał, przekształcając go w umiejętności przyszłości.

Doceniamy ciężką pracę, grę zespołową i wzajemną pomoc, wspieramy pozytywne i trwałe zmiany. Tacy właśnie jesteśmy, dbamy o siebie i od samego początku sobie kibicujemy, a przy odpowiednim nastawieniu nie ma przed nami ograniczeń i możemy zajść naprawdę daleko.

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