About this role

Customer Service Specialist with Slovenian and English DCG Sp. z o.o Daily tasks: - Deliver high-quality customer support in Slovenian via phone and email - Assist users with inquiries regarding diabetes management devices and related services - Investigate and resolve customer-reported issues in a timely and professional manner - Maintain accurate records of customer interactions in internal systems - Contribute to achieving customer satisfaction and service quality objectives - Collaborate with colleagues and support teams to ensure efficient issue resolution Fluent Slovenian language skills (C2 level or equivalent) Communicative English skills (minimum B1 level) Ability to work effectively in an international environment Availability to work full-time from Monday to Friday, between 8:00 AM and 4:00 PM Comfortable working with computers and common office applications Customer-oriented attitude with a proactive approach to problem solving Strong communication and interpersonal skills Nice to have: Previous experience in customer service, technical support, or healthcare-related support is considered an advantage Private medical care Sports card Psychological support Career development opportunitie

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