About this role

To ensure the highest value from technology for large SMB customers, the full-time Customer Success Manager will communicate with a high volume of clients, develop account success plans, and collaborate with internal teams while working remotely. Key responsibilities Communicate with 200-400 customers via phone, email, and video calls Develop and project manage account/success plans for key customers Analyze customer data to support value delivery and manage escalations Required qualifications 3-5+ years of experience in customer success, service, or sales in a SaaS environment Motivated by helping customers achieve success Effective project management skills Adept at using technology such as CRM and Slack Ability to quickly learn new software products

Source listing: virtualvocations_main