About this role

Owning the entire customer journey, the full-time Technical Account Manager will serve as the primary point of contact for customers from onboarding through renewal, ensuring a smooth and high-value experience while working remotely. Key responsibilities Lead onboarding and technical enablement, coordinating with the D&I team for implementation and integration of Mitiga's CDR platform Drive adoption and value realization by guiding customers on effective utilization of Mitiga's capabilities Own renewals and maintain commercial accountability for customer retention, including forecasting and risk mitigation Required qualifications 5+ years of experience in Customer Success, Account Management, or hybrid technical roles within cybersecurity or SaaS companies Experience working with Financial Services institutions Comfortable overseeing deployments, integrations, and product configurations Proficient in analyzing customer health and usage patterns to identify risks proactively Collaborative leader with the ability to work across teams including Product, Sales, and Engineering

Source listing: virtualvocations_main