About this role

📋 Description Primary resource for day-to-day end-user support across hardware, software, and SaaS. Own onboarding, offboarding, incident, and change management; seek improvements. Triage and respond to IT queue; prioritize tickets across distributed workforce. Support and administer core SaaS: Okta, Jamf, Google Workspace, Slack, Atlassian, Zoom. Manage IAM workflows: provisioning, SSO configurations, access reviews.

Enforce endpoint security standards: patching, configuration, MDM; surface gaps. 🎯 Requirements 3+ years of relevant IT or desktop support experience. Experience developing, documenting, and maintaining IT processes. Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom. Advanced knowledge of macOS; experience supporting Apple devices in enterprise. Familiarity with endpoint security tooling, MDM, and SSO/IdP integrations.

Experience supporting conferencing tech (Zoom Rooms, telephony, AV). 🎁 Benefits Flexible schedules and unlimited time off. Health, dental, and vision coverage for employees and families, plus HRA and disability. Basic and AD&D life insurance; voluntary life option. 2% employer-paid 401K contribution with up to 6% match. Minimum of 3 months paid medical, family and parental leave. $1,000 home-office setup allowance for remote employees.

Source listing: empllo_remote