About this role

📋 Description Diagnose, troubleshoot, and resolve API/SDK issues with customer code (Python/TypeScript). Reproduce bugs, identify causes, and collaborate with Engineering to resolve. Own communications with developers via Slack and email; clear, technical empathy. Write and maintain knowledge base documentation to unblock future developers. Identify opportunities to improve the developer experience, including tools/docs/workflows.

Write scripts, fix bugs, and contribute to internal tooling. 🎯 Requirements Experience in developer-facing roles (e.g., Software Engineer, TAM). Can write, debug, and reason through Python and/or TypeScript codebases. Comfortable learning and reasoning about APIs, SDKs, and tools quickly. Take ownership of technical problems until customers are unblocked. Clear, empathetic, and effective communication. Curious about LLM use cases and trustworthy AI.

🎁 Benefits Medical, dental, and vision insurance Daily lunch, snacks, and beverages Flexible time off Competitive salary and equity Wifi & cellphone stipend

Source listing: empllo_remote