About this role

📋 Description Lead Enterprise CS team; own segment NRR and team performance. Own post-sale motion: retention, expansion, reviews, forecasting. Partner with Enterprise Sales, RevOps, Solutions Eng, and Product. Build scalable CS operating model; standardize success planning and EBRs. Drive AI-enabled workflows and enablement across the team. Manage high-stakes escalations; align stakeholders and drive outcomes. 🎯 Requirements 10+ years in Customer Success or enterprise post-sale 10+ years people management; experience managing managers Proven ability to lead Enterprise CS through renewals and expansion Familiarity with Gainsight and Salesforce Background in cybersecurity/identity security IAM preferred Strong executive presence; cross-functional collaboration 🎁 Benefits Health benefits and wellbeing programs Maternity and parental leave top-up Generous PTO and retirement matching RSU program for most employees Free 1Password account Paid volunteer days

Source listing: empllo_remote