About this role

Leading the development of a modern learning ecosystem, the full-time salaried Director of Learning and Development will manage the end-to-end strategy for Operations training, ensuring employees have the resources needed for member-centric service while integrating AI-driven content to enhance business outcomes. Key responsibilities Drive the complete L&D program strategy, aligning learning portfolios with member experience goals Mentor a team of Senior Managers to promote a culture of collaboration and excellence Manage the Operational Learning Library and optimize content to improve learner retention and accessibility Required qualifications Bachelor's degree in a relevant field; Master's degree preferred 8+ years managing teams within Operations across multiple business groups 10 years of experience in L&D or talent development, focusing on training design 8+ years of experience in the banking or fintech sector Proven ability to utilize AI tools for creating adaptive learning pathways and performance assessments

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