About this role

Leading the development of a modern learning ecosystem, the full-time salaried Director of Operations Learning will manage the end-to-end strategy for training and knowledge management, ensuring Operations employees are equipped to deliver exceptional member service. Key responsibilities Drive the complete L&D program strategy, aligning learning portfolios with member experience goals Mentor a team of Senior Managers to promote a culture of collaboration and excellence Manage the Operational Learning Library and integrate AI tools to enhance learning processes and content accessibility Required qualifications Bachelor's degree in a relevant field; Master's degree preferred 8+ years of experience managing teams within Operations across multiple business groups 10 years of experience in L&D or talent development, focusing on training design 8+ years of experience in the banking or fintech sector Proven ability to utilize AI tools for creating adaptive learning pathways and curricula

Source listing: virtualvocations_main