About this role

Fluent in both English and French, the remote Enterprise Account Manager will drive client success and retention by advising on people development strategies, onboarding new customers, and identifying upsell opportunities while collaborating with cross-functional teams in a growth contract role. Key responsibilities Serve as the primary point of contact and advisor for clients, facilitating demos and training Monitor customer engagement and conduct regular strategy reviews to optimize client outcomes Collaborate with marketing, product, and sales teams to identify growth opportunities and drive revenue Required qualifications Native fluency in English and French, both verbal and written Minimum of 4 years of experience in L&D/HR/Talent or Customer Success roles with enterprise clients Proven ability to build and maintain relationships with diverse stakeholders Experience with CRM systems, preferably HubSpot, and understanding of technology platforms for automation Demonstrated strong business acumen and ability to exceed KPIs and performance goals

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