About this role

Leading the global strategy for property management client experience, the full-time Global Head of Customer Experience will oversee service delivery standards, client retention, and P&L performance while working remotely across various locations including Chicago, Dallas, New York, and San Francisco. Key responsibilities Set and implement the global strategy and operating model for property management, ensuring alignment with client-first positioning Own client satisfaction and retention outcomes, establishing consistent service standards and escalation protocols across regions Drive the adoption of property management technology platforms to enhance service delivery and data quality for clients Required qualifications 15+ years of leadership experience in property management or real estate operations with a global scope Proven track record in improving client satisfaction and retention at scale Experience managing large, distributed teams across multiple countries and regulatory environments Strong financial acumen with P&L ownership experience Exceptional client relationship skills and executive presence, comfortable engaging with C-suite stakeholders

Source listing: virtualvocations_main