About this role

Serving as the initial point of contact for IT support requests, the full-time remote End User Computing I, Service Desk will diagnose and resolve common hardware, software, and network issues while managing incidents in ServiceNow. Key responsibilities Diagnose, troubleshoot, and resolve IT support requests via phone, email, chat, and ticketing systems Log, prioritize, and manage incidents and service requests in ServiceNow, escalating unresolved issues as necessary Support Windows and macOS devices, mobile devices, and collaboration tools such as Microsoft 365 and Teams Required qualifications Bachelor's degree or equivalent education and work experience Up to 2+ years of relevant experience Customer-first mindset with strong problem-solving abilities Ability to prioritize and manage multiple requests in a fast-paced environment Team-oriented with a continuous improvement mindset

Source listing: virtualvocations_main