About this role

Junior TechOps Specialist/L2 Support B2B Soft Daily tasks: - Provide L2 technical support for your shift window helping diagnose and resolve application and database issues, escalating complex cases to senior engineers as needed - Support carrier promotions across their lifecycle: preparation, testing, communication, and validation - Assist with database-level service configuration and maintenance tasks - Run UAT for new platform features ahead of production releases - Help troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems - Create and maintain clear, complete documentation in Confluence and Jira for every service inquiry - Monitor platform and database health during your shift and escalate per runbook as needed - Contribute ideas to improve team processes, runbooks, and knowledge base quality over time Musts: MS SQL Server, SQL, L2, Jira, Confluence, Graylog, REST API, Postman, Swagger This position requires flexibility to work in a two-shift rotation.

Shifts rotate on a bi-weekly basis (every two weeks): Morning shift : 10:00 - 19:00 Kyiv time Late shift: 14:00 – 23:00 Kyiv time What We're Looking For Database Skills Some hands-on exposure to MS SQL Server (2012 or higher) - through work , coursework , or personal projects Basic SQL writing skills - CRUD operations , simple queries; willingness to learn stored procedures and index management Interest in learning query performance troubleshooting (execution plans , blocking , deadlocks ) Understanding of basic DB maintenance concepts : backups , integrity checks , indexing Awareness of backup / restore and disaster recovery fundamentals is a plus Technical Operations & L2 Support Good written and spoken English required Basic familiarity with Jira for writing clear tickets Willingness to contribute to a Confluence knowledge base in clear , readable language Some exposure to log management or monitoring platforms (GrayLog , Elastic , or similar ) is a plus Basic understanding of REST APIs - Postman , Swagger - is a plus Eagerness to learn troubleshooting of applications with multiple third -party integrations Nice to Have Any exposure to payment processors or payments integrations Internship or junior-level support experience in a SaaS or tech environment Coursework or interest in SQL/Power BI reporting Basic familiarity with Windows Server administration Soft Skills Logical and analytical approach to learning and diagnosing problems Clear , concise written communication Active listening and a collaborative approach to conflict resolution Empathy and positivity , even under pressure Strong self - management and eagerness to learn Comfortable working flexible hours and non - standard shift schedules About B2B Soft B2B Soft is a world- leading SaaS solutions provider focused on the Telecom and General Retail industries .

Our innovative product suite delivers omni - channel software and hardware solutions powered by Business Intelligence, Artificial Intelligence , and Machine Learning. Recognized as an industry innovator , we partner with some of the world's leading wireless carriers - including AT &T, T- Mobile, Metro by T-Mobile, Verizon , Boost , Tracfone, GCI, Altice, and Xplornet. Founder -led for 15+ years , we are headquartered in New York City with a diverse international team of 150+ professionals .

We move fast , think big , and build products that matter - and we want you on the team . The Opportunity We are looking for a motivated Junior TechOps Specialist to join our operations team . This is a great entry point into technical operations : you'll work alongside experienced L2 / L3 engineers , build hands-on MS SQL Server and application- support skills, and take on increasing ownership as you grow . You'll get structured mentorship , clear escalation paths for complex issues , and the chance to develop quickly within a skilled international engineering team.

Why Join Us Hands - on learning from day one - real products , real users , real scale Flat structure , minimal bureaucracy, and strong engineering culture Structured mentorship and a clear growth path toward L2 / L3 roles Continuous learning : free English courses with native speakers , tech conferences , and internal knowledge sharing Referral program , paid vacation , sick leave, and health insurance Competitive compensation benchmarked to your local market Friendly team atmosphere with regular corporate events

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