About this role

📋 Description Lead the QA program for customer support quality at 1Password. Define frameworks, processes, and QA strategies at scale. Leverage AI-powered QA tooling to surface insights. Collaborate with Support Ops, Enablement, Product, and cross-functional teams. Evaluate human and AI interactions for quality and alignment. Potential to lead QA specialists as the function grows. 🎯 Requirements 5+ years in QA, CX, or support operations.

3+ years leading ICs or senior teammates. Proven in building or scaling QA programs in CX. Strong QA methodologies, calibration, coaching, and performance mgmt. Omnichannel experience: chat, email, messaging, voice. Experience with Zendesk and AI-enabled support tools. 🎁 Benefits Remote-first culture with travel for events and engagement. Comprehensive health benefits and generous PTO. RSU program and retirement matching.

Free 1Password account and incentive programs. Volunteer days and Bonusly peer recognition. Accommodation available and inclusive, diverse culture.

Source listing: empllo_remote