About this role

Serving as the primary point of contact for resolving medical billing issues, the full-time remote Medical Billing Customer Service Specialist will assist patients and insurance companies with billing inquiries, verify demographics, and optimize Revenue Cycle Management processes while ensuring patient satisfaction. Key responsibilities Assist clinics, referring doctors, and patients with medical billing questions and resolve inquiries in a timely manner Research and explain balances from explanation of benefits (EOBs) and escalate complex issues as necessary Perform administrative duties including updating patient information and communicating with various stakeholders to ensure accurate billing Required qualifications High school diploma or equivalent 2 years of customer service experience Preferred medical billing experience Associate degree is a plus Bilingual in Spanish or other languages is preferred

Source listing: virtualvocations_main