About this role

Providing knowledgeable assistance to students throughout their educational journey, the full-time One Stop Specialist I will support financial aid processes, student accounts inquiries, and general student services while working remotely. Key responsibilities Serve as the main point of contact for students regarding financial aid, assisting with application processes and resolving discrepancies Assist students with account-related inquiries, including payments, holds, and refunds, while analyzing student account reports for accuracy Support student services functions, including registration processes and tracking missing documents Required qualifications Associate's degree or relevant combination of experience and education 2+ years of experience in student financial aid, student accounts, or customer service roles Familiarity with higher education policies and procedures Intermediate proficiency in Microsoft Office applications Ability to work flexible hours as needed, including occasional evenings or weekends

Source listing: virtualvocations_main