About this role

📋 Description Own the customer experience for a new offering. Define the customer journey from implementation to expansion. Build playbooks, training materials, and repeatable workflows. Partner with Enablement to upskill the CS team. Influence product roadmap with merchant feedback. 🎯 Requirements 7+ years as a customer-facing CSM. Built playbooks, onboarding programs, and training assets. Multi-channel marketing experience (SMS, email, or beyond) is a MUST.

Strong project management mindset; can manage complex workstreams. Experience with alpha/beta programs and scaling. Clear written and verbal communication across multiple levels. 🎁 Benefits Work from home (or wherever). High growth startup with room to impact your career. Fun – we’re passionate about what we do. Flexible paid time off. Health, dental, and vision insurance.

Source listing: empllo_remote