About this role

📋 Description Lead end-to-end qualitative and quantitative design research; uncover customer needs. Connect research findings to strategy; prioritize opportunities. Distill insights into clear narratives for execs, PMs, and engineers. Collaborate to rapidly test hypotheses via concepts, prototypes, and MVPs. Mentor design research practices across Horizon 3 and Twilio UX. Represent the voice of the customer in every conversation.

🎯 Requirements 7+ years in design research; innovation or new product environments. Proven track record leading ambiguous zero-to-one research programs. Mastery of ethnography, contextual inquiry, co-creation & rapid concept validation. Experience with qualitative and quantitative data; big-picture to tactical. Exceptional communication and executive presence. Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or related.

🎁 Benefits Competitive pay and generous time off. Parental and wellness leave. Healthcare and retirement savings program.

Source listing: empllo_remote