About this role

Owning the systems that drive customer support operations, the full-time Salesforce Administrator will manage Salesforce Service Cloud configuration, oversee telephony and contact center systems, and deliver insights from support data in a 100% remote role. Key responsibilities Manage Salesforce Service Cloud configurations, including objects, fields, and permissions Support integrations between Salesforce and other tools while maintaining data hygiene Own the telephony and contact center roadmap, coordinating improvements and vendor relationships Required qualifications 2+ years of hands-on Salesforce administration experience, preferably with Service Cloud Experience with contact center or telephony platforms such as Amazon Connect or Twilio Flex Ability to build reports and dashboards in Salesforce or similar BI tools Strong cross-functional communication skills and comfort managing multiple workstreams Bonus: Salesforce Administrator certification and experience in fintech or regulated industries

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