About this role

📋 Description Own AI-designed support workflows across chat, voice, and email. Scale AI across support to reduce repetitive work. Impact CSAT, team productivity, and scalable growth. Partner with Product, Engineering, CX, and external vendors. Build a thoughtful, scalable, human-centered support experience. Lead innovation while elevating the human side of support. 🎯 Requirements 5–7 years in customer support ops or CX tooling.

Hands-on AI tool experience (Forethought AI) in CRM. Translate support processes into scalable, system-driven workflows. Proven ability to improve CSAT, containment, and productivity. Cross-functional partnership with Product, Engineering, CX, Analytics. Experience managing external vendors or AI platform partners. 🎁 Benefits Flexible, hybrid work at Soho location Unlimited Vacation Health benefits (medical, dental, vision) Commuter Benefits 401(k) with employer match Catered lunch and snacks daily

Source listing: empllo_remote