About this role

📋 Description Own CX systems (Zendesk, Snapcall) and data flow. Collaborate with Eng to build GenAI intake chat. Lead Zendesk roadmap; align CX ops with strategy. Own dental IT hardware and GTM support. Bridge CT, IT, Product, Eng to translate requirements. Define KPIs for uptime, tool efficiency, and hardware health. 🎯 Requirements Leadership: 3+ years leading CX Systems teams in fast-growth. 5+ years administering Zendesk (Support, Talk, Chat).

GenAI/NLP collaboration with Eng; chatbots workflows. Collaborative Partnership: Strong communicator; translate tech to exec. Hands-on problem-solving; build workflows; hardware integration. Bonus: healthtech/dental/hardware exp; HIPAA familiarity. 🎁 Benefits Competitive country-specific benefits package Health, dental, mental health support Parental planning resources Retirement savings options Generous paid time off

Source listing: empllo_remote