About this role

📋 Description Respond to inquiries via tickets, email, and channels Own inquiries, issues, and escalations end-to-end Diagnose issues, root cause analysis, and corrective actions Collaborate with Product and Engineering to resolve production issues On-call support for rotations and escalations Document learnings to identify pain points and drive improvements 🎯 Requirements 8+ years in technical/production support for B2B Card payments knowledge: Visa/Mastercard flows, 3DS, tokenization API troubleshooting expertise; HTTP codes and curl SQL proficiency; relational databases Datadog experience for logging/monitoring Customer-facing with strong communication; cross-functional work 🎁 Benefits Flexible time off – take what you need Health insurance options Retirement savings with company contributions Equity and Employee Stock Purchase Program Remote-friendly: monthly stipend for remote work Development dollars for growth

Source listing: empllo_remote