About this role

Supporting a large-scale migration project, the part-time hourly Service Desk Analyst will provide high-quality end-user support, troubleshoot technical issues, and assist users with various IT needs in a remote environment. Key responsibilities Provide end-user support in a Service Desk or Call Center environment Troubleshoot technical issues and efficiently resolve tickets Manage and prioritize incoming tickets and escalate complex issues as needed Required qualifications 2+ years of experience in an IT Service Desk or Call Center support role Familiarity with ticketing systems, with ServiceNow being a plus Strong customer service skills and effective communication with technical and non-technical users Ability to work in a fast-paced, high-volume support environment Flexibility with scheduling based on business needs

Source listing: virtualvocations_main