About this role

📋 Description Own Customer Ops infra; manage HubSpot, properties, workflows, automations, integrations. Drive data quality; maintain accurate data across HubSpot and PandaDoc with governance. Build trusted reporting; dashboards for health, renewals, NRR, GRR, logo retention. Implement health frameworks: maintain scoring logic; improve data quality. Create operational documentation; SOPs, playbooks, governance. Optimize workflows via automation: HubSpot automation, AI-assisted workflows, Clay, Elvex Agents.

🎯 Requirements 2-4+ years in Customer Success/Operations or similar. Hands-on HubSpot admin: workflows, automation, properties, lifecycle, reporting. Experience with customer health scoring, segmentation, or lifecycle management. Strong understanding of NRR, GRR, and logo retention. Experience building dashboards and reporting for customer performance. Comfortable using AI and automation tools (Make, Clay, Claude) to improve efficiency.

🎁 Benefits Equity Program Unlimited PTO 100% Remote 3 Months Paid Parental Leave 401(k) Match Full Health & Dental Coverage

Source listing: empllo_remote