About this role

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. A quick heads-up about hiring and how we work : We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive. About the job This position is needed to lead total account relationships with our mid-market to enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for becoming an essential strategic partner and growing Twilio’s entire platform business across your assigned customers.As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles aimed at making multi-product selling the default sales motion .This role is highly cross functional, and your success will depend on building deep partnerships across Specialist Sales, Product Management, Finance, Support, and Operations.

Responsibilities In this role, you’ll: Manage and expand some of our most important High Tech customer accounts, by focusing on the total account relationship across the Twilio platform Develop, drive, and execute account strategy to consistently deliver strong revenue gross margin, and gross profit results. Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.

Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption . Run a disciplined forecast, consistently achieve goals, and drive profitable revenue growth. Run highly consultative sales cycles to move past transactional vendor relationships and become a strategic partner. Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales. Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.

Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption. Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio. Analytical account development strategy based on making multi-product selling the default sales motion. Demonstrated track record of managing business forecasts and financial models.

Entrepreneurial mindset with appetite to define process and build programs. Record of delivering portfolio revenue and gross profit results, especially for large-scale and enterprise customers. Excellent verbal and written communication skills. Bachelor’s Degree or equivalent years of experience. Desired: Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications and data platforms.

Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. Software, SaaS, CPaas or PaaS selling experience. Multi-Product Solution Sale Challenger Sale Location This role will be remote and based in the West Coast, USA Travel We prioritize connection and opportunities to build relationships with our customers and each other.

For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : USD 132,192.00 - USD 165,240.00 Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): USD 139,536.00 - USD 174,420.00 Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: USD 146,880.00 - 183,600.00 This role may be eligible to participate in Twilio’s equity plan.

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