About this role

📋 Description Onboard customers for Safer and Thorn Detect; setup and troubleshoot. Provide timely support to users of varying technical backgrounds; escalate when needed. Advocate for customers; convey needs to internal teams; balance expectations. Collaborate with Product, Engineering, Data Science, UX, Accounts, and Sales. Use ticketing, Slack, Zoom, and email to track requests; on-call coverage may be required. Contribute to onboarding materials and support guides.

🎯 Requirements Commitment to putting children first. Experience providing technical customer support; troubleshooting and escalation. Clear written and verbal communication for technical and non-technical audiences. Adaptive in a fast-paced, reactive environment; shift priorities as needed. Strong documentation habits; maintain logs and support guides. Collaborate with Product, Engineering, Data Science, UX, Accounts, and Sales; advocate for users.

🎁 Benefits Remote-first work model; working from home is common. Occasional travel for company events or conferences. Comprehensive benefits package and professional development. Learn more about Thorn careers on the company site.

Source listing: empllo_remote