About this role

📋 Description Ticket ownership: manage and resolve tickets. Incident & trend resolution: spot trends; propose next steps. Documentation: fully document customer and internal interactions. Knowledge sharing: document gaps and write training materials. Process improvement: suggest streamlined support processes. Multi-channel engagement: support via email, chat, and phone. 🎯 Requirements Troubleshooting: proven with Zendesk, Excel, SQL, Splunk, JIRA.

Autonomy & case management: manage high-volume caseloads to SLA. Clear communication: explain concepts clearly to customers and partners. Decision-making & collaboration: quick decisions and cross-team work. Mentorship: experience mentoring peers and guiding improvements. 🎁 Benefits Competitive pay and benefits. Healthcare and retirement savings. Generous time off and parental leave. Offerings vary by location.

Source listing: empllo_remote