About this role

📋 Description Platform and integration investigation; diagnose API/webhook issues. Escalation with clear reproduction steps, impact, and severity. Incident coordination for P1 incidents with Engineering. Proactive monitoring of Datadog dashboards, alerts, and logs. Knowledge base contributions to reduce future escalations. Overflow support for Delivery during peak windows. 🎯 Requirements 5-6+ years in Technical Support or related SaaS role.

Hands-on experience diagnosing complex platform issues. Comfort with APIs, webhooks, and integration troubleshooting. Experience with monitoring/observability tools (Datadog, New Relic, Grafana). Clear, calm written communication during incidents. Located in Australia (remote). 🎁 Benefits Early-stage startup with impact and growth. Quarterly team on-sites to bond with teammates. Competitive pay and equity opportunities.

Flexible paid time off. Health, dental, and vision insurance.

Source listing: empllo_remote