About this role

📋 Description Handle customer support inquiries, including advanced technical issues Review logs and dashboards to diagnose complex problems Replicate customer-reported issues in sandbox environments Troubleshoot integrations, esp. QuickBooks Online (QBO) sync Create clear escalation tickets with reproduction steps and logs Manage multi-step investigations with timely follow-up 🎯 Requirements 2+ years technical support, tier-2, or SaaS troubleshooting Experience with QuickBooks Online Strong debugging skills; comfortable with logs, data, test environments Excellent written communication for investigations and escalations Familiarity with Intercom or similar customer platforms Understanding of construction industry financial processes (or quick learners) 🎁 Benefits Opportunity to take on high-impact technical work Flexible, remote-friendly work environment Top-tier benefits and 401(k) match

Source listing: empllo_remote