About this role

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by addressing inquiries through various channels and facilitating support requests. Key responsibilities Respond to customer inquiries via telephone, chat, and email with clear and professional communication Establish and maintain professional relationships with customers while managing time effectively to meet service standards Utilize product knowledge to troubleshoot the T3 Platform and provide efficient technical support Required qualifications High school diploma required; Associate's Degree or higher preferred At least 3 years of experience in a customer service role, preferably in a contact center environment Working knowledge of G-Suite applications, including Gmail and Google Docs Ability to multi-task and navigate various programs while delivering superior service A passion for helping others and providing exceptional customer experiences

Source listing: virtualvocations_main