About this role

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers through various communication channels while working remotely from Columbia, MO. Key responsibilities Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service Establish and maintain professional relationships with customers and co-workers to facilitate support requests Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform for customer inquiries Required qualifications High school diploma required; Associate's Degree or higher preferred Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive Strong organizational skills with the ability to multitask effectively Ability to handle difficult customer interactions with professionalism and courtesy

Source listing: virtualvocations_main