About this role

Responsible for managing account relationships, the full-time Texas Licensed Account Services Lead will oversee customer service and support for Enterprise Retail accounts while working remotely. Key responsibilities: Build and maintain strong working relationships with assigned accounts Lead pre and post-sales support initiatives and resolve customer service issues Analyze customer needs and implement solutions to enhance satisfaction and meet company objectives Required qualifications: High School Diploma Minimum of 4 years' experience in a Customer Service environment At least 2 years' experience in the retail or banking industry Experience with CRM systems, preferably Salesforce Strong ability to manage multiple projects and prioritize effectively

Source listing: virtualvocations_main