About this role

📋 Description Serve as the first point of contact for support requests via ticketing, email, or chat Troubleshoot and resolve issues with account access, site functionality, and platform inquiries Document incidents, track resolution progress, and communicate updates to stakeholders Escalate complex issues to Tier 2/3 support or engineering teams with clear context Monitor system alerts and flag potential problems before they escalate Maintain and improve knowledge base articles, FAQs, and user documentation 🎯 Requirements Experience providing technical support in a fast-paced environment Comfortable with ticketing systems such as Jira, ServiceNow, or Zendesk Ability to explain technical issues clearly to non-technical users Familiarity with web apps, user accounts, and common troubleshooting Strong attention to detail and follow-through on open issues Thrives in a remote, collaborative environment and helps people solve problems 🎁 Benefits Fully remote Tech & Education Stipend Comprehensive Benefits Package Company Match 401(k) plan Flexible PTO, Paid Holidays

Source listing: empllo_remote