About this role

Windows Support Engineer Ework Group Daily tasks: - Provide Level 2 support for Windows Server environments (Windows Server 2016/2019/2022/2025) across on-premises and public cloud. - Monitor server health, availability, and performance using SCOM and Netmon, responding promptly to alerts and incidents. - Perform troubleshooting, root cause analysis (RCA), and resolution of OS, server, and infrastructure-related issues while meeting SLA commitments.

- Execute Windows Server patching using Azure - Update Manager (Azure/Azure Arc-enabled servers) and SCCM (on-premises servers), ensuring patch compliance and successful deployment. - Handle Incidents, Service Requests, Problems, and Changes through ServiceNow following ITIL best practices. - Collaborate with infrastructure, cloud, application, and security teams to resolve cross-functional issues. - Identify opportunities to automate repetitive operational tasks using automation tool and programming languages and contribute to continuous process improvement.

- Develop and maintain operational runbooks, SOPs, and knowledge base articles to improve support efficiency and knowledge sharing. Musts: L2, Windows Server, Cloud, SCCM, Security, Active Directory, Windows, Storage, Azure, ServiceNow, L3 Strong experience administering Windows Server (2016/2019/2022/2025) environments. Good understanding of Active Directory, DNS, DHCP, Group Policy, IIS, Windows Services, Event Logs, and Windows networking.

Hands-on experience with Azure Arc, Azure Update Manager, SCCM, anitivirus, 3rd party application and security baselines to harden servers., SCOM, Netmon, and ServiceNow. Experience supporting hybrid infrastructure across on-premises and Microsoft Azure. Awareness on VMware ESX, vCenter, or Hyper-V environments and operate server storage. Strong troubleshooting, analytical, communication, and documentation skills. Working knowledge of ITIL Incident, Problem, Change, and Request Management processes.

Preferred Qualifications: Bachelor\'s degree or Master degree in Computer Science, Information Technology, or a related field. Microsoft Azure Administrator, Windows Server, and/or ITIL Foundation certifications are preferred. Please note that this position requires a hybrid working model, with attendance at the Warsaw Hub for 1–2 days per week. We are looking for a proactive L2/L3 Windows Operations Engineer to provide operational support for Windows Server environments hosted across on-premises and Cloud.

The role focuses on maintaining OS health, ensuring server availability, managing patching and monitoring, Life cycle management of servers, resolving incidents, and driving operational excellence through automation and documentation. Success Measures Consistent achievement of SLA targets for Incident and Request resolution. High Windows Server availability and operational stability. Timely patch compliance across hybrid environments.

Increased automation resulting in reduced manual effort. High-quality documentation and knowledge base contributions. Proactive monitoring leading to reduced repeat incidents and improved service reliability. Ability to work effectively in a 24×7 enterprise support environment.

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