About this role

📋 Description Manage a portfolio of Stacker customers from onboarding through renewal and expansion. Help customers adopt the Stacker platform by connecting product usage, content distribution, and Partner with the Value team and internal experts to deliver customer strategies, reporting Build strong relationships with day-to-day contacts and senior stakeholders through clear Manage customer health, retention, quarterly renewals, and account growth by identifying risks Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer 🎯 Requirements 4+ years of experience in account management, customer success, or client success for a B2B SaaS Experience managing a book of business with responsibility for renewals, retention, expansion, or Experience leading value-based retention conversations with multiple stakeholders.

Demonstrated ability to drive customer adoption, engagement, and value realization. Strong relationship-building, communication, organization, prioritization, and project management Ability to interpret performance data, develop a point of view, and translate insights into clear 🎁 Benefits Equity Program Unlimited PTO 100% Remote 3 Months Paid Parental Leave 401(k) Match Full Health & Dental Coverage

Source listing: empllo_remote