About this role

ABOUT THE ROLE We're looking for an Account Manager to own and grow a portfolio of B2B customers for an AI-powered phone communication platform. You'll sit at the intersection of sales and customer success, driving expansion revenue while ensuring customers get measurable value from the product — playing a key role in shaping how the company scales its account motion. WHAT YOU'LL DO - Serve as the primary point of contact for assigned accounts across the full customer lifecycle.

- Run regular review, discovery, and upsell conversations to expand use cases and identify new opportunities. - Analyze customer usage data to demonstrate how AI automation delivers measurable business impact. - Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis. - Drive successful onboarding and ongoing product adoption to maximize retention. - Maintain clean CRM records, reliable forecasts, and a healthy pipeline.

- Conduct regular touchpoints and QBRs to proactively surface value and address risks. - Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans. - Collect and relay structured customer and market feedback to product and go-to-market teams. WHAT WE'RE LOOKING FOR - At least 1 year of experience in B2B SaaS sales, account management, or customer success — with a clear track record of driving expansion revenue within existing accounts.

- Proven ability to execute upsells, renewals, and add-ons against commercial targets. - Strong product and technical understanding, with a genuine affinity for AI/ML technologies; comfortable leading product demos and discussions. - Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and disciplined pipeline hygiene. - Structured working style, ownership mindset, and a strong customer-first orientation. - Native-level German fluency — essential for calls, reviews, and demos.

- Experience in a startup or scale-up environment is a plus. COMPENSATION & BENEFITS OTE €65,000–€95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. LOCATION Based on-site in Vienna, Austria, with hybrid working possible.

Source listing: ashby_clera