About this role

ABOUT THE ROLE A fast-growing, Vienna-based AI SaaS startup — building an AI-powered phone assistant platform for SMEs across Europe — is looking for an Account Manager to own and grow a portfolio of existing B2B customers. You'll sit at the intersection of commercial and customer-success activities, turning product value into measurable business impact and predictable expansion revenue. This is a high-ownership, on-site role (hybrid possible) in a scale-up environment where you'll help shape the account management motion from the ground up.

The company has recently closed a significant seed-stage funding round and is growing rapidly. WHAT YOU'LL DO - Serve as the primary point of contact for assigned customer accounts across the full customer lifecycle. - Drive adoption and expand use cases of the AI phone assistant platform to deliver measurable customer impact. - Run regular reviews, discovery sessions, and upsell conversations with existing customers.

- Analyze customer usage data to surface automation opportunities and demonstrate ROI. - Own expansion revenue within your portfolio — upgrades, add-ons, and renewals — against monthly and quarterly targets. - Ensure successful onboarding and ongoing product adoption to maximise retention. - Collect and relay structured market and customer feedback to Product and GTM teams. - Maintain clean CRM records, reliable forecasts, and a healthy pipeline.

- Conduct regular touchpoints and QBRs to proactively drive customer success. - Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans. - Help define and scale the company's account and expansion playbook as the team grows. WHAT WE'RE LOOKING FOR Must-haves: - 1+ years of experience in B2B SaaS sales, account management, or customer success, with a clear track record of delivering expansion revenue within existing accounts.

- Proven experience with upselling, renewals, and driving upgrades or add-ons. - Structured approach to account planning, CRM data hygiene, and revenue forecasting. - Strong product and technical aptitude, with a genuine affinity for AI/ML technologies — comfortable leading product discussions and demos. - Native-level German for customer calls, business reviews, and demos. - Willingness to work on-site in Vienna (hybrid arrangement available).

Nice-to-haves: - Experience in a startup or scale-up environment. - Hands-on experience with CRM tools such as Salesforce or HubSpot. - Prior exposure to AI-powered products or technologies beyond general product knowledge. Please note: Visa sponsorship is not available for this role. COMPENSATION & BENEFITS - OTE: €65,000 – €95,000 (fixed salary + uncapped commission), depending on experience. - Opportunity to shape a foundational commercial function at a well-funded, fast-scaling AI startup.

LOCATION Based in Vienna, Austria. The role is primarily on-site with hybrid flexibility. Candidates must be willing to work from the Vienna office.

Source listing: ashby_clera