About this role

ABOUT THE ROLE This is a hands-on deployment role at an early-stage AI startup building autonomous agents for enterprise procurement and accounts payable workflows. You'll own the full customer journey from signed contract to confirmed first value — bridging sales, engineering, and customers while building the playbooks that allow the company to scale. This role sits at the centre of product, delivery, and customer success.

WHAT YOU'LL DO - Own deployments end-to-end: plan timelines, align stakeholders, orchestrate go-lives, and shield engineers from onboarding work. - Configure and tune AI agents to each customer's procure-to-pay reality, testing against real cases until they perform in production. - Translate customer requirements into clear integration specs for engineering (ERP, DMS, email infrastructure) and flag risks early. - Run key user trainings and manage change so customers see measurable value from day one.

- Build support infrastructure — ticketing, escalation paths, partner frameworks — and handle live issues yourself. - Engage enterprise IT departments during sales cycles in German, addressing security and compliance questions with technical credibility. - Capture recurring challenges, edge cases, and field feedback and feed them back to product and engineering weekly. - Run each onboarding as a structured project, balancing parallel deployments, shifting priorities, and competing stakeholders.

WHAT WE'RE LOOKING FOR - 2–3 years in consulting or structured implementation, delivering complex projects with senior client stakeholders. - Hands-on experience configuring, deploying, and tuning AI agents or autonomous systems in production environments. - Native German proficiency and strong professional English (C1+); comfortable leading technical discussions with IT departments and senior management. - Experience mapping enterprise business processes (procure-to-pay, order-to-cash, or similar) to system workflows and integration requirements.

- Technical depth in ERP systems, data integration, and enterprise IT infrastructure sufficient to translate requirements into engineering specs. - Builder mentality: you create playbooks, frameworks, and support infrastructure from scratch in fast-moving environments. - Proven ability to manage parallel workstreams, shifting priorities, and competing stakeholder demands with structured tracking and risk flagging. - Daily hands-on experience with AI tools and a clear-eyed understanding of what agents can and can't do in practice.

- Background in supply chain, procurement, or industrial operations is a plus. LOCATION On-site in Berlin, Germany. Visa sponsorship is not available.

Source listing: ashby_clera