About this role

ABOUT THE ROLE This is a high-ownership role at an early-stage AI company building purpose-built agents for the sea and air freight industry. You'll own the full deployment lifecycle for enterprise customers — from signed contract through production launch, hypercare, and scaled rollout — and the playbooks you build will become the foundation for onboarding many more customers to come. WHAT YOU'LL DO - Lead end-to-end deployments for enterprise freight forwarders, managing kickoff, go-live, hypercare, and large-scale rollout phases.

- Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams. - Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product. - Feed customer insights back to the product team to inform roadmap decisions and improvements. - Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.

- Drive change management and operator training to turn skeptical users into confident AI champions. WHAT WE'RE LOOKING FOR - 2+ years of experience in implementation, deployment, or technical project management, ideally with enterprise software or AI products in B2B environments. - Demonstrated ability to manage end-to-end enterprise deployment lifecycles, including coordinating across multiple stakeholders and delivering on schedule.

- Strong understanding of enterprise software architecture — APIs, databases, and system integrations — plus hands-on troubleshooting experience. - Proven ability to navigate complex organisations, build trust across diverse stakeholders, and drive consensus. - Excellent communication skills, with the ability to translate technical concepts clearly for non-technical audiences and produce documentation, playbooks, and training materials.

- Fluency in English; German language proficiency is a strong plus. - Experience with AI agents, LLMs, or hands-on software development is a valuable asset. - Prior exposure to logistics, freight forwarding, or supply chain operations is a plus. - Local work authorisation in Germany required; visa sponsorship is not available. LOCATION Berlin, Germany — hybrid. Berlin office preferred, with flexibility on remote days.

Source listing: ashby_clera