About this role

ABOUT THE ROLE This is a high-ownership role at an early-stage AI startup operating in the sea and air freight industry. You'll own the full deployment lifecycle for AI agents at enterprise freight forwarders — from signed contract through go-live, hypercare, and scaled rollout — and the playbooks you build will become the foundation for onboarding future customers at scale. WHAT YOU'LL DO - Lead end-to-end deployments for enterprise customers, managing kickoff, go-live, hypercare, and large-scale rollout phases.

- Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams. - Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product. - Feed customer insights back to the product team to inform roadmap decisions and continuous improvements. - Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable the team to scale.

- Drive change management and operator training to turn skeptical end-users into confident AI champions. WHAT WE'RE LOOKING FOR - 2+ years of experience in implementation, deployment, or technical project management — ideally within enterprise software or AI products in B2B environments. - Demonstrated ability to manage end-to-end deployment lifecycles in complex enterprise settings. - Strong understanding of enterprise software architecture, including APIs, databases, and system integrations.

- Proven track record navigating complex organizations, building stakeholder trust, and driving consensus across operations, IT, and business teams. - Excellent project management and communication skills, with the ability to translate technical concepts for non-technical audiences and produce clear documentation and training materials. - Fluency in English; German language proficiency is a strong plus. - Local work authorization required — visa sponsorship is not available.

- Experience with AI agents, LLMs, or hands-on software development is a valuable bonus. - Background in logistics, freight forwarding, or supply chain is an asset but not required. - Experience designing change management programs or operator training initiatives is a plus. LOCATION Berlin, Germany — hybrid. Berlin office presence preferred.

Source listing: ashby_clera