About this role

Chargeback Analyst I Ready to build a career in payment operations while working remotely? Join a team dedicated to helping cardholders resolve fraud and dispute claims with accuracy, professionalism, and exceptional service. This is an excellent opportunity for detail-oriented professionals who enjoy problem-solving, analyzing information, and making a direct impact on the customer experience. Job Details Pay: USD 17.75/hour Employment Type: Contract-to-Hire Work Hours: Monday through Friday; schedules available between: 7:00 AM – 3:30 PM 7:30 AM – 4:00 PM 8:00 AM – 4:30 PM 8:30 AM – 5:00 PM Location: Remote (candidates must reside within approved states; California and Hawaii are not eligible) Other Important Details: Targeting candidates located in Florida; opportunity for long-term employment based on performance and business needs.

Job Duties Review and research cardholder dispute and fraud claims received from customers, financial institutions, and internal teams. Investigate transactions, validate supporting documentation, and establish dispute cases in accordance with regulatory and industry guidelines. Process chargebacks and recovery activities within required timelines. Manage cases through the full dispute lifecycle, including review of merchant responses and escalation actions when necessary.

Maintain accurate records, correspondence, and case documentation while ensuring confidentiality and compliance. Respond to inbound and outbound inquiries related to dispute cases and provide clear, professional communication to all parties involved. Monitor workflow trends and identify opportunities for process improvements. Maintain a high level of productivity, accuracy, and attention to detail while working in a fast-paced remote environment.

Job Requirements Minimum of one (1) year of customer service experience. One (1) year of experience in payments, financial services, banking operations, or card processing preferred. General knowledge of payment card networks and dispute resolution processes preferred. Proficiency with Microsoft Office applications, including Word and Excel. Strong analytical, critical thinking, and problem-solving skills. Excellent written and verbal communication skills with the ability to explain complex information clearly.

Ability to prioritize work independently and meet deadlines in a remote environment. Strong attention to detail and commitment to accuracy. Reliable attendance and dependability. Why You'll Love This Opportunity 100% remote work environment Clear path to permanent employment Gain experience in fraud prevention, disputes, and payment operations Collaborative team culture focused on service excellence Opportunity to develop valuable financial services and compliance expertise

Source listing: workable_qodeworld