About this role

Owning the success of a portfolio of enterprise customers, the full-time remote Client Success Manager will build executive partnerships, drive measurable business outcomes, and lead onboarding and adoption strategies using AI-powered platforms. Key responsibilities Manage the success, retention, renewal, and growth of enterprise customers with complex organizational structures Develop and execute strategic Success Plans aligned to customer objectives and long-term business goals Lead executive Quarterly Business Reviews to connect product adoption with measurable business impact Required qualifications 6+ years of experience in Client Success, Strategic Account Management, or Enterprise Account Management in a SaaS environment Proven ability to manage complex enterprise customers and influence C-level decision makers Experience using Customer Success platforms and CRM systems like Gainsight or Salesforce Strong analytical skills with the ability to translate data into executive-level recommendations AI fluency with experience in using AI-enabled platforms for customer health analysis and strategic planning

Source listing: virtualvocations_main