About this role

📋 Description Resolve complex clinical inquiries, handling time-sensitive escalations from frontline agents Manage booked calls to advise and work to resolve complex, practice-level case issues Serve as the primary escalation point for inbound clinical support tickets, providing customer Serve as the clinical voice for our Mexican doctor base, supporting Spanish-speaking practices Act as the liaison between doctors and the lab, translating clinical feedback and preferences into Perform Quality Assurance (QA) reviews of agent work to ensure clinical accuracy and adherence to 🎯 Requirements Fluent in Mexican Spanish and English, written and verbal Based in Mexico and legally authorized to work in Mexico Minimum 5+ years of experience in a high-volume lab setting Minimum 3+ years of experience in 3Shape CAD/CAM digital design in Removables or Fixed Product Lines Strong current knowledge of dental systems and their digital components (i.e., scan bodies) Familiarity with the Mexican dental market — state and federal regulatory context, Mexican clinical 🎁 Benefits Healthcare Dental Mental health support Parental planning resources Retirement savings options Generous paid time off

Source listing: empllo_remote